WARRANTY AND SERVICE AFTER PURCHASE
Products sold through Allview Site have 24 months warranty unless specified otherwise. As for accessories (such as batteries charger, headset, covers...), they carry a 6 months warranty.
Warranty must be accompanied by the invoice/receipt of purchase and represents a proof of purchase.
All parts replaced during the warranty period become the property of Visual Fan SRL.
The cancellation of the products’ warranty occurs in the following cases: (a) failure by the Purchaser to observe the conditions of handling, transport, storage, commissioning, operation, and maintenance provided in the documentation accompanying the product (b) mechanical, thermal, or plastic damage caused by fire, accidents of any kind, vibration, weathering, or neglect of use (c) operation outside the parameters approved by the manufacturer (d) using other accessories and parts than those approved by SC Visual Fan SRL (e) product changes, including unauthorized interference on the software provided, other than the officially made available by the manufacturer (f) interventions on product by anyone other than the SC Visual Fan LLC or designated service centers (g) if the product shows traces of contact with the liquid (parts oxidized) (h) defects of any kind incurred as a result of normal wear from using the product.
Visual Fan Ltd. is not responsible for loss or damage of data or programs.
Visual Fan Ltd. is not responsible for profit loss, data loss, secondary damage, or other damage caused by failed due to low performance of the products or services because of the products.
For repairs, you should contact us at ticket.allviewmobile.com. For repairs performed outside the warranty, Visual Fan Ltd. will not support the payment of transport and repair.
What if the item I receive is defective or damaged?
If the item you receive is defective or damaged, you can request a replacement or a refund. Please check your items immediately upon delivery and inform us within 48Hrs. Replacements and refunds are accepted on merchandise within 5 days of receipt for items that HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES. PLEASE NOTE: Shipping and handling charges are non-refundable for products with value less than 40 euro.
How do I make a return or exchange ?
Simply include in your package, along with the defective unit, our warranty card for items, one paper write detailed description of the problem, your e-mail address. Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method. For more information please contact us at ticket.allviewmobile.com.
In the case of the warranty being declined, we will make you an offer for the repair of the product. In the case of you refuse this offer we have the right to require the administrative expenses to be covered by you. In the case of you accept the offer; you are obligated to pay a total cost of the repair.