Press the Power key for 10 sec, the tablet will turn off. Reboot the tablet by pressing the Power key for 5 sec.
Viva H10HD
The tablet is blocked, what should I do?
Why some APK apps are not working properly?
Many apps suggested and available by the developers, without compatibility testing with the operating systems and hardware configuration first, of different products models, so there might be APK documents that they are not fully compatible with your device.
The tablet's menu works very slow, what should I do?
Access Menu>ES TASK MANAGER>Kill All, in this way you will free the RAM memory.
What settings can be done to increase the battery's autonomy?
For a higher battery's autonomy we recommend to do the following: the background light should be set at a lower value, the display's sleep should be set at 30 seconds, closing Wi-Fi if it is not used, using Task management apps for a lower charge of the CPU and memory, and the battery charges to be full.
How can I reset the tablet to factory settings?
Access Settings>Backup & reset>Factory data reset. Reset the tablet. ATTENTION! By resetting the tablet, any kind of data will be deleted from your tablet.
How do I access the tablet's external storage?
Access Menu>ES FILE EXPLORER>Press SD CARD>Select external card (ex. Extsd).
Why is the tablet overheating?
It is normal to overheat due to its processor. Depending in the run processes, the tablet can warm up more or less.
How can you take a screenshot with this tablet?
To take a screenshot, press the icon from the left side of the Volume - button once.