Q: Are all your phones new and original?
A: All phones, each one of them, which can be found on Allview website are new and original.
Q: How can I buy a phone from Allview Shop?
A: For more information please visit our How to buy page.
Q: Is it possible for me to cancel my order and what would be the procedure of doing it?
A: a. Before customer pays for its phone, the order can be canceled in any moment.
b. If the payment transaction is finished, customer can still cancel its order by simply contact us at ticket.allviewmobile.com with all details of purchased model, explanation why he wants to cancel the purchase and its contact information.
c. Also, order can be canceled without any additional charges while order is still in a possession of Allview Shop and until the order or request for its delivery is not handed over to a courier service (procedure in detail in d.).
d. If the order or request for its delivery has already been sent to the courier service, customer can still cancel the order, but in this case customer will be charged for all delivery costs if the value is less than 40 euro and will also be obligated to send the order and all its accessories that he received within the order undamaged back to Allview Shop. After Allview Shop receives the order back and its undamaged condition is recorded, customer will get money refund in time period defined in Terms and Conditions (Terms and Conditions paragraph 7 Return Policy).
Q: Can I order and buy a phone from your web site from any country?
A: Yes, Allview Shop is an international e-shop.
Q: Are there any additional costs other than those that I see when confirming the order?
A: There are no additional costs – in the cost of your order are automatically calculated all expenses and they are also clearly stated on your screen so you can see them when placing and confirming the order.
Q: How do the warranties work?
A: a. The products have worldwide warranty. For more details please check this page.
Q: Can I expect to get the User manual together with the product?
A: Yes, you will receive the user manual together with the product.
Q: Can I buy a phone from Allview Shop together with some operator contract?
A: Allview Shop does not offer options to buy a cell phone from website together with contract from some operator company. Allview Shop is individual company that sells products from open market only.
Q: Can I buy the phone in installments?
A: Allview Shop does not have option for paying in installments nor is giving any kind of loans to its clients.
Q: Can you deliver in small towns and villages?
A: Allview Shop can deliver on every address that is covered by DHL.
Q: Can I personally come and take over my order?
A: There is no possibility for client to come personally and pick up the order he placed on Allview Shop web site.
Q: Can I return my phone, what is the procedure and what is the time period that I can expect my money to be refunded?
A: a. In cases that buyer within 30 days after receiving his order decides that he is not satisfied with the product and wants to return it, he can do that by shipping the entire order, product and all its accessories (please read 2b. for more details) back to Allview Shop at its own expense if the value is less than 40 euro and when Allview Shop establishes that product is intact and that him and all its accessories are properly returned, customer will get his money refunded.
b. If you decide to return items from your order for any reason, before sending it back, please contact Allview Shop sales department with all information (product details) as well as an explanation why would you like to return your order, together with your contact information at ticket.allviewmobile.de.
c. After that you will be contacted from our sales department and they will provide you with all necessary information and will give you closest address where to return your order.
d. From the moment when clients order gets delivered back to Allview Shop in undamaged condition, money will be refunded to the customer within 30 days or customer will be sent a voucher in the same amount, that can be used for purchasing any products on our web site. Client is the one who chooses whether he prefers a voucher or money refund.
Q: Package was delivered to me damaged, how can I refund my loss?
A: Your package is insured. It is necessary when picking up the order to notify courier service delivery person that the package is damaged and he/she will make a remark of this in their system. After that you need to send us an E-mail with detail description of package, its damage and if possible to include the pictures as well.
We will file a claim at the insurance company agent and when they process our claim and refund us for damage, we will sent you money on your account or you will be able to purchase something else in that value from Allview Shop web site.
Q: What do I do if I receive wrong product?
A: If you receive a wrong product, we request you to report your concern through an e-mail within 3 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 3 working days of receipt of your complaint. You can choose to have refund/replacement of the product.
Q: What if I choose to have replacement and the product is sold out on Allview Shop?
A: Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation.
Q: Why was my order cancelled?
A: Your order may have been cancelled because of any of the following reasons:
- Non-availability of the product(s)
- Inaccuracies or errors in pricing information
- Problems identified by our fraud detection department
We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.